Outcomes

What Your Team Will Be Able to Do

A structured approach to strategic account management—designed to improve retention, expand key accounts, and create a consistent operating rhythm across your team.

Relationship based account conversations

Improve discovery, stakeholder alignment, and meeting control—so your team can progress opportunities with clarity and confidence.

Build repeatable account plans

Create account strategies that connect customer goals to next steps, renewal paths, and expansion opportunities.

Team Training Options

Choose the format that best fits your team’s goals, calendar, and sales motion. All sessions are practical, exercise-led, and tailored to your context.

Sales Account Management Courses

Structured training that builds core account management skills—from discovery and stakeholder mapping to account planning and renewal strategy.

Team Training Workshops

Face-to-face workshops tailored to your team’s priorities, with exercises and playbooks your reps can use immediately.

Consulting & Support

Hands-on support to improve client relationships and sales growth.

Trusted by Sales Leaders

Representative feedback from training engagements focused on account growth, deepening client relationships, and issue resolution.

★★★★★

“The Fundamentals of Account Management course was really insightful and engaging. Mark has tremendous experience of working with some of the largest organisations in the UK and gaining some of this knowledge and experience is valuable for anyone looking to have a successful career in account management.”

Account Executive

Edd G. Sept 2025

★★★★★

“This training course is engaging, educational, and thought-provoking. The case study was a valuable addition, and Mark is an excellent facilitator who brings tremendous experience to the sessions. This is an outstanding course for anyone looking to deepen their expertise in Account Management.”

Sonja S.

Sept 2025

★★★★★

“This course immediately elevated how I approach working with our key partners. Learning Mark’s proven framework, developed while leading the IBM-Lloyd’s Bank relationship, gave me the strategic clarity and advanced techniques needed to deepen trust between the customer and supplier and its helped me drive growth in my current role. A must do for anyone in relationship management.”

Service Manager

Hugh T. Sept 2025

Next step

Plan a Team Training Session

Tell us your team size, goals, and preferred dates. We will recommend the right course or workshop format and outline a clear plan for delivery.